Tag Archives: technical support

5 Benefits of Live Chat Support

James Purcell/ September 7, 2016

Instantaneous Customer Service Live chat plays an important role in offering a 360-degree customer care service. It is very easy to install on your website and is user-friendly. Statistical data indicates that 44% of customers stated that having a live chat specialist available during an online purchase was one of the most important features a company can offer. Also, a further 63% of customers

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What Makes a Great Customer Service Agent?

James Purcell/ July 4, 2016

The Key Skills Every Call Centre Agent Should Possess Every time a customer service representative answers a call he or she is representing one of our client companies and the caller expects first-rate customer support. Each customer service representative should have certain qualities which ensure that each client is represented in a professional and friendly manner. Each representative must be

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New Contract: A New Safety Device For Parents and Carers

James Purcell/ February 15, 2016

Customer Support for the Retail Sector Our new client is an Irish company that sells an intriguing safety device for parents and the elderly. It is a watch at first glimpse but it is also a phone and SOS GPS Location Device. It can hold two-way voice calls, it is water resistant and the battery usage is low. The device works by pairing to

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Arema Connect partners with new up and coming IT Entertainment Company

James Purcell/ September 24, 2015

Arema Connects with Home Entertainment We are delighted to announce that we have taken on the customer support duties and tier 1 technical support service for one of Ireland’s most innovative home entertainment companies. This new client allows customers to use internet media through applications. It is a unique service that saves customers money on their TV bills and offers

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Technical Support Customer Service: A Tier 1 Call Center

Silvia Planella/ August 30, 2014

Technical support can be defined as assistance for customers that are experiencing technical problems with electronic devices. A technical support team is a group of individuals that are familiar with the specific details of a device. With this knowledge, they are able to resolve most problems that a user experiences. Information on how to reach technical support is usually provided

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The importance of 24 by 7 technical customer support & it’s benefits

Silvia Planella/ June 18, 2013

Nowadays it is important for companies to offer, invest and upgrade end to end support services to keep pace with ever-changing technology without having any negative impact on the quality of services they provide. In order to provide customers with these support services, companies should offer excellent customer service. The growing needs and expectations of customers have compelled companies to

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