Tag Archives: staff retention

PSYCHED –  Positive Support You Can Have Every Day Award

Katie Murphy/ March 29, 2018

Last night Our Managing Director Pat Keogh and Marketing Coordinator Silvia Planella received a Certificate of Recognition to acknowledge the activities to date in promoting well-being in the workplace. The certificate was presented by The Lord Mayor of Cork Tony Fitzpatrick & Cork County Council. Activities… The PSYCHED Award scheme is to encourage well-being in the workplace, and it is aimed

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Call Centre Agents and employee retention rates: a challenge for the call centre industry

Silvia Planella/ January 3, 2018

The biggest asset of the call centre industry is its workforce. Some people will argue that software, especially knowledge management and cloud services, had transformed our industry and while I agree that technology has an important role in any contact centre, it is people who make the difference. Traditionally, staff retention has been reported as one of the biggest challenges

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Our 5% in staff attrition levels

Silvia Planella/ January 2, 2014

In the contact centre industry the biggest assets are the employees. Attrition and staff retention levels should contribute to your outsourcing partners performance levels. A contact centre with a low attrition rate and high staff retention rates would be ideal partners as there is consistency in performance as their staff are familiar with your service level expectations and processes. Call

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