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Case Study: Social Media Monitoring Customer Support

Case Study: Social Media Monitoring Customer Support

First of all, thanks for each and every one of the e-mails congratulating us for our role in our client’s winning numerous awards at the Sockies17. Following the request of several business owners and in-house marketing departments, James has put pen to paper (ok,...

Customer Support Tailored for E-Commerce

Customer Service over the Phone, through Live chat, by E-mail and on Social media The e-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in...

9 Things you need for a Successful E-commerce site

The E-Commerce Checklist E-commerce businesses have been around since the early 90’s and in the time following the new millennium, online stores have exploded to the point where for every bricks and mortar store there are thousands of online retail stores....

Social media in market research

“Smart phones and social media expand our universe. We can connect with others or collect information easier and faster than ever.” –Daniel Goleman (author, psychologist, and science journalist)  The social media applications Whether it’s through google...