Tag Archives: Social Media Monitoring

Case Study: Social Media Monitoring Customer Support

Silvia Planella/ July 3, 2017

First of all, thanks for each and every one of the e-mails congratulating us for our role in our client’s winning numerous awards at the Sockies17. Following the request of several business owners and in-house marketing departments, James has put pen to paper (ok, finger to keyboard) and has created this case study. We aim to illustrate what we do

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Sockie Social Media Awards 2017

Silvia Planella/ May 30, 2017

Last Thursday (May 25th) Arema Connect was chosen by our client, one of Irelands largest retail franchises, to represent our contact centre at the Sockie awards. We monitor this client’s social media 7 days a week as part of our Omni-channel customer service and it was a great honour to be invited to the event, which took place in the

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Contact Centre = Market Research Centre

Silvia Planella/ February 4, 2014

What’s the difference between Contact Centre and Market Research/Knowledge Centre? For most people, a contact centre is viewed as a customer service essential and is an expense. However, it also offers a valuable opportunity. Your customer care team will know of problems well before the sales & marketing team as they are on the ‘Frontline’ dealing directly with your clients.

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