Tag Archives: Social Media Customer Support

Case Study: Social Media Monitoring Customer Support

Silvia Planella/ July 3, 2017

First of all, thanks for each and every one of the e-mails congratulating us for our role in our client’s winning numerous awards at the Sockies17. Following the request of several business owners and in-house marketing departments, James has put pen to paper (ok, finger to keyboard) and has created this case study. We aim to illustrate what we do

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Sockie Social Media Awards 2017

Silvia Planella/ May 30, 2017

Last Thursday (May 25th) Arema Connect was chosen by our client, one of Irelands largest retail franchises, to represent our contact centre at the Sockie awards. We monitor this client’s social media 7 days a week as part of our Omni-channel customer service and it was a great honour to be invited to the event, which took place in the

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Online Retail Call Centre Services launch

Silvia Planella/ July 29, 2013

Not too many years ago even when online shopping was available, people did not feel comfortable using their credit cards online and giving their personal information to online stores. That has all changed. Consumers may still be concerned about the security of online shopping, but more and more of them are prepared to buy online. Faster delivery, easier returns policies,

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