Tag Archives: retail sector

How Education Sector Businesses use Customer Service to Boost Sales

Silvia Planella/ June 13, 2017

Leaving Cert Marks the end for Students but the beginning for Businesses Arema Connect would like to wish all the Junior Cert and Leaving Cert students across the country the very best for the upcoming exams. Pass your exams and close the books for the summer! If you are stressed out, check out this helpful article by the Independent on

Read More

What Makes a Great Customer Service Agent?

James Purcell/ July 4, 2016

The Key Skills Every Call Centre Agent Should Possess Every time a customer service representative answers a call he or she is representing one of our client companies and the caller expects first-rate customer support. Each customer service representative should have certain qualities which ensure that each client is represented in a professional and friendly manner. Each representative must be

Read More

Customer Support Tailored for the FMCG Sector

James Purcell/ March 14, 2016

Customer Service for Product Quality and Product Recall The FMCG (Fast Moving Consumer Goods) sector is just that, fast. Customers expect round the clock service and response times must be quick, especially for product quality issues. There are a lot of moving parts in an FMCG retail company and there are many different departments, for this reason, customer tracking is

Read More

New Contract: A New Safety Device For Parents and Carers

James Purcell/ February 15, 2016

Customer Support for the Retail Sector Our new client is an Irish company that sells an intriguing safety device for parents and the elderly. It is a watch at first glimpse but it is also a phone and SOS GPS Location Device. It can hold two-way voice calls, it is water resistant and the battery usage is low. The device works by pairing to

Read More

High Quality Customer Service for Business Booking Lines

James Purcell/ November 30, 2015

The Holidays are coming! Tis the season of booking lines and children around the world are lining up for Santa Grotto’s, Ice Skating Events and more. It’s when specialist Christmas companies run dedicated campaigns for these types of festivities and this leads to very busy phone lines. These phone lines are full to the brim with parents frantically looking to

Read More

4 tips to support Customers in the Retail Sector

Silvia Planella/ May 5, 2015

“Retail Managers! Support your your loyal customers with a 24 by 7 multichannel customer support” With over 14 years experience in the Contact Centre arena, Pat Keogh – Arema Connect Managing Director- provides you with four tips to support your customers. Pat has over 25 year experience in the sales sector worked in the retail sector for 10 years.  

Read More

5 Ways a Call Center can assist you this Holiday Season

Silvia Planella/ December 5, 2014

Retailers both online and in-store are in preparation for an extremely busy Christmas and January. Gaining a competitive advantage over the competition may be as simple as answering a customer’s query or pointing them in the right direction on the first time of asking. By taking advantage of a call centre a merchant can maximise the number of upselling opportunities

Read More

Aftersales Support: Keeping customers After Christmas

Silvia Planella/ October 29, 2014

The sale is done – another satisfied customer, now on to the next one… It’s not that simple. A customer’s lifecycle is as long as the support they receive and you must support them appropriately with regards to refunds, deliveries, exchanges etc. Treat customers well post sale and you have a loyal customer, fail to do this and the bad

Read More

Why mystery shopping in the retail sector?

Silvia Planella/ September 9, 2014

First of all I would suggest that you watch this short video by Jack Vale “Exposing Bad Customer Service” https://www.youtube.com/watch?v=03Vnp9AUuIs. In it he exposes shockingly bad customer service in well-known retail outlets in America. The video uncovers how complacency can set in and have a negative impact on the bond between the customer and the business. Once this trust is

Read More