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What Makes a Great Customer Service Agent?

What Makes a Great Customer Service Agent?

The Key Skills Every Call Centre Agent Should Possess Every time a customer service representative answers a call he or she is representing one of our client companies and the caller expects first-rate customer support. Each customer service representative should have...

Customer Support Tailored for the FMCG Sector

Customer Service for Product Quality and Product Recall The FMCG (Fast Moving Consumer Goods) sector is just that, fast. Customers expect round the clock service and response times must be quick, especially for product quality issues. There are a lot of moving parts...

New Contract: A New Safety Device For Parents and Carers

Customer Support for the Retail Sector Our new client is an Irish company that sells an intriguing safety device for parents and the elderly. It is a watch at first glimpse but it is also a phone and SOS GPS Location Device. It can hold two-way voice calls, it is...

High Quality Customer Service for Business Booking Lines

The Holidays are coming! Tis the season of booking lines and children around the world are lining up for Santa Grotto’s, Ice Skating Events and more. It’s when specialist Christmas companies run dedicated campaigns for these types of festivities and this leads to very...