Tag Archives: retail customer care

Selling online? Five things you must know

Silvia Planella/ July 31, 2017

Selling online is a customer-focus process where a good customer experience is impacted by your IT, logistics, marketing, legal and customer services processes.   The internet has transformed all our lives and online selling is now a major sales channel opportunity. We can now make purchases on a 24 by 7 basis using numerous devices from laptops, mobiles to tablets.

Read More

2 New Clients for Arema Connect

James Purcell/ April 25, 2016

Healthcare and Technology Arema Connect is once again delighted to announce the acquisition of two new clients. It is a testament to our blended customer service representatives and our bespoke services that we work with companies in several different sectors. Before any campaign begins comprehensive training is carried out and the policies of the new company are taken on board.

Read More

Customer Support Tailored for E-Commerce

James Purcell/ March 7, 2016

Customer Service over the Phone, through Live chat, by E-mail and on Social media The e-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in sales. Here in Ireland, things are also looking up, an article published by the independent states that Ireland ranks

Read More

New Contract: A New Safety Device For Parents and Carers

James Purcell/ February 15, 2016

Customer Support for the Retail Sector Our new client is an Irish company that sells an intriguing safety device for parents and the elderly. It is a watch at first glimpse but it is also a phone and SOS GPS Location Device. It can hold two-way voice calls, it is water resistant and the battery usage is low. The device works by pairing to

Read More

Email Customer Service

James Purcell/ January 25, 2016

4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this area of customer service has taught us that every email counts and they are becoming increasingly more popular. This is

Read More

Arema Connect partners with new up and coming IT Entertainment Company

James Purcell/ September 24, 2015

Arema Connects with Home Entertainment We are delighted to announce that we have taken on the customer support duties and tier 1 technical support service for one of Ireland’s most innovative home entertainment companies. This new client allows customers to use internet media through applications. It is a unique service that saves customers money on their TV bills and offers

Read More

Black Friday: Are you ready?

Silvia Planella/ October 12, 2014

Black Friday may signify the official start of the holiday shopping season but the preparation starts now for retailers. Sales are expected to begin early this year, according to a report in the Wall Street journal they could begin earlier than thanksgiving night. One key area retailers must prep for is customer service. The influx of calls from customers will

Read More

Christmas Retail: Improve your customer service this winter with a reputable Call Center

Call Management/ October 6, 2014

We are on the brink of winter and therefore nearing the busiest time of the year for retailers and they are now counting the holiday season in terms of weeks rather than months. The number of black Friday and Thanksgiving shoppers has been consistently rising by the millions. This is putting extra pressure on delivery companies and customer support has never

Read More