Selling online is a customer-focus process where a good customer experience is impacted by your IT, logistics, marketing, legal and customer services processes. The internet has transformed all our lives and online selling is now a major sales channel opportunity. We can now make purchases on a 24 by 7 basis using numerous devices from laptops, mobiles to tablets.
Healthcare and Technology Arema Connect is once again delighted to announce the acquisition of two new clients. It is a testament to our blended customer service representatives and our bespoke services that we work with companies in several different sectors. Before any campaign begins comprehensive training is carried out and the policies of the new company are taken on board.
Customer Service over the Phone, through Live chat, by E-mail and on Social media The e-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in sales. Here in Ireland, things are also looking up, an article published by the independent states that Ireland ranks
Customer Support for the Retail Sector Our new client is an Irish company that sells an intriguing safety device for parents and the elderly. It is a watch at first glimpse but it is also a phone and SOS GPS Location Device. It can hold two-way voice calls, it is water resistant and the battery usage is low. The device works by pairing to
4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this area of customer service has taught us that every email counts and they are becoming increasingly more popular. This is
Arema Connects with Home Entertainment We are delighted to announce that we have taken on the customer support duties and tier 1 technical support service for one of Ireland’s most innovative home entertainment companies. This new client allows customers to use internet media through applications. It is a unique service that saves customers money on their TV bills and offers
How Product Price Changes Customer Service Retail can be split into many different sectors but there is quite a big difference between luxury goods and fast moving consumer goods (FMCG), the difference between the two has more to do with human nature and money than anything else. For example, you need to do your weekly grocery run but you can
Black Friday may signify the official start of the holiday shopping season but the preparation starts now for retailers. Sales are expected to begin early this year, according to a report in the Wall Street journal they could begin earlier than thanksgiving night. One key area retailers must prep for is customer service. The influx of calls from customers will
We are on the brink of winter and therefore nearing the busiest time of the year for retailers and they are now counting the holiday season in terms of weeks rather than months. The number of black Friday and Thanksgiving shoppers has been consistently rising by the millions. This is putting extra pressure on delivery companies and customer support has never