Tag Archives: retail contact centre

Case Study: Social Media Monitoring Customer Support

Silvia Planella/ July 3, 2017

First of all, thanks for each and every one of the e-mails congratulating us for our role in our client’s winning numerous awards at the Sockies17. Following the request of several business owners and in-house marketing departments, James has put pen to paper (ok, finger to keyboard) and has created this case study. We aim to illustrate what we do

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Email Customer Service

James Purcell/ January 25, 2016

4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this area of customer service has taught us that every email counts and they are becoming increasingly more popular. This is

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Pre-Sale: 5 Tips to Attract Buyers

Silvia Planella/ November 3, 2014

It looks like it’s going to be a hectic Christmas for retailers. Retail Excellence Ireland states that for the first time since 2007, the retail sector has grown for three months in a row. These figures show that customer confidence has recovered and this bodes well for the Christmas season. Does this mean that the recession is in its closing

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Online Retail Call Centre Services launch

Silvia Planella/ July 29, 2013

Not too many years ago even when online shopping was available, people did not feel comfortable using their credit cards online and giving their personal information to online stores. That has all changed. Consumers may still be concerned about the security of online shopping, but more and more of them are prepared to buy online. Faster delivery, easier returns policies,

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