Tag Archives: quality

Arema Connect, certified to ISO 9001:2008 for 2017

Silvia Planella/ April 21, 2017

Arema Connect has once again been awarded the ISO 9001:2008 Certification for 2017. Arema Connect’s operational focus has always been on delivering high-quality services. In 2010, we were first awarded the ISO 9001:2008 accreditation. Our organisation has always focused on quality as a key driver in retaining and attracting new clients. This international award was the next logical step for

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Customer Service: The two big Q’s (Quantity and Quality)

Silvia Planella/ April 7, 2015

Companies always need to strike a balance between the two big Q’s in relation to customer support: Quality and Quantity. Both are really important from an operations perspective and from a customer satisfaction approach.   Quality Customer Service Customers are looking for a quality service during the entire sales cycle from pre purchase validation, the purchase process and the after

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Arema Connect is in Achilles Supply-Line

Silvia Planella/ February 13, 2015

Arema Connect have been awarded access to the prestigious Achilles supply-line. We received our certificate earlier today and are thrilled to be a part of this global network. Achilles Supply-Line is the community for European utilities in the energy, port and postal, transport, oil and gas, and private sectors. The network includes 800 of the world’s largest companies and it increases our

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Role of voice contact in this new digital age

Silvia Planella/ August 23, 2013

Customers are becoming more adept at communicating via social media, live chat, blogs and other digital communication channels, so is there any longer a role for voice contact? The increased use of social media, including the major social networks like Facebook, Twitter and online customer communities, is certainly having an impact on customer engagement.