Tag Archives: Pat Keogh

Pat Keogh presentation in Retail In Ireland Live

Silvia Planella/ September 13, 2017

City West Hotel (Dublin) hosted the Retail In Ireland Live event on the 13th of September. This event, co-located with the 4th Annual Food and Drink Conference and Exhibition, brought together over 200 speakers and over 1,000 leading retailers from sectors such as grocery, department stores, electronics, DIY, wholesaling and more. It is the leading retail conference & exhibition in Ireland. Pat Keogh, Arema Connect’ Managing Director, took part in

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Irish Examiner Article: “Arema’s shared platform keeps lid on costs”

Silvia Planella/ July 7, 2017

PDF version here: Arema Examiner Article July 2017.pdf Transcript: Arema’s shared platform keeps lid on costs My job: Pat Keogh In conversation with John Daly Having established Arema Connect’s parent company, Key Answering Systems Group, in 2001, Pat Keogh has since grown the group into a multi million pound business with operations in the UK and Ireland. “Our fundamental objective

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CCMA Annual Conference 2017

Silvia Planella/ May 29, 2017

Where is the Irish Contact Centre leading to? On the 25th of May, the Irish Customer Contact Management Association (CCMA) hosted its annual conference in Naas (Co. Kildare, Dublin). The event brought together the Irish contact centre community and provided an arena to discuss contact centre metrics, new and existing customer experience strategies and the latest sector opportunities. Speakers included

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Case Study: Disaster recovery

Silvia Planella/ June 2, 2015

“Communicating effectively with your Clients during a Disaster Recovery process” Sunday Evening… “Arema Connect used this experience to educate our existing clients and at least make them aware that it exist and that they should plan for the future and use it as an insurance policy. Furthermore, our client knows that in any circumstance they can rely on us to

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4 tips to support Customers in the Retail Sector

Silvia Planella/ May 5, 2015

“Retail Managers! Support your your loyal customers with a 24 by 7 multichannel customer support” With over 14 years experience in the Contact Centre arena, Pat Keogh – Arema Connect Managing Director- provides you with four tips to support your customers. Pat has over 25 year experience in the sales sector worked in the retail sector for 10 years.  

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Arema Connect Call Centre wins 10 new contract in the first three months of 2015

Silvia Planella/ April 21, 2015

Arema Connect has been awarded two contracts from the public sector in March 2015. This good news really puts the cherry on an excellent first quarter of 2015. Arema Connect has so far won eight new contracts from the leisure and retail sector. “Arema Connect offers high quality customer support to our national and international clients. Three of our new

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A message from Pat Keogh, Arema Connect Managing Director

Silvia Planella/ April 18, 2015

Thank you for visiting our website and I hope you find a solution to your outsourcing requirements. By introduction, my name is Pat Keogh, Managing Director and founder of Arema Connect. We set up Arema Connect over 14 years ago. Our primary goal was to provide small and medium sized enterprises with a shared service telephone support service. There are

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E-mail Handling : Contact Centre Service from the CEO perspective

Silvia Planella/ September 29, 2014

“Outsource e-mail handling service to ensure customers & potential customers are replied to on a 24 hour basis” E-mail Customer Service: Benefits for all your business Pat Keogh, Arema Connect’s CEO, explains in this post the benefits of e-mail handling for any business. Pat has over 20 years of experience in customer relationship management. Choose one word to describe Arema

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