Tag Archives: partnership

Who should take care of your social media account? The Marketing department vs. Contact Centre Contest

Silvia Planella/ January 8, 2018

The power of social media is evident for marketers and customer agents representatives. Buyers and potential buyers can access your online profile and gather information; but also can use this channel to ask for advice and report any challenges with your business. Who should take care of your social presence? Social Media as a Marketing Tool If your social media

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3 Benefits of growing in partnership

Silvia Planella/ October 13, 2016

Why do so many companies choose to outsource as an approach to growth? If you are new to outsourcing your customer support or changing providers in 2017, you may view it as a challenging task but it is worth taking your time to select the correct partner. Contracting out your customer support services to another firm is a catalyst for first

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Crios Group Overview

Silvia Planella/ July 13, 2015

Arema Connect is one of the founding members of the Crios Group. The overriding mission of this group is to promote Ireland as a prime destination for International clients when researching and selecting their outsourcing partners. The Crios Group is a group of leading business process outsourcing (BPO’s) companies from Ireland that partner with world class corporations to deliver unparalleled

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How to align your marketing and customer care departments to grow your business?

Silvia Planella/ March 27, 2015

Aligning your marketing and customer care strategies together will impact your business growth rate positively. How can you achieve this? Four key elements are shared between marketers and customer representatives and they answer the 5 key questions: Who? What? When? How? Where? Who is the customer?   A better understanding of your customer will improve your marketing results and customer

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Public Relations and Contact Centres

Silvia Planella/ February 4, 2013

In a study commissioned by the Public Relations Consultants Association, 84% of Public Relations leaders say they are forced to working with stagnant or shrinking budgets as consumer confidence drops. Public Relations has mainly three targets: clients, Journalist and general public. Outsourcing part of the Public Relations Campaign is a viable option in the following areas.