Tag Archives: outsourcing

Outsourcing in 2017? Industry predictions

Silvia Planella/ January 13, 2017

If you are planning to outsource in 2017, take into account our three main predictions: The outsourcing sector is dynamic in that it evolves with time to match industry developments. Additionally, outsourcing strategies are constantly adapting to deliver the most affordable and efficient services. We evaluate changes in the customer service sector and outsourcing trends in customer-centric businesses on a

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New Contract: A School Of Business

James Purcell/ March 29, 2016

Outbound Marketing Campaign Arema Connect is delighted to announce that we have acquired a new contract in March. Our new partner is one of the world’s premier business and management institutions. They offer MBA programs, online business courses and more to business professionals globally. Overview This new client required a reputable BPO company to carry out an outbound marketing campaign that followed up on

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Busy Times, Customer Satisfaction and Overflow Customer Support Service

James Purcell/ November 16, 2015

Satisfy every Customer Any successful company has a core workforce of dedicated employees but during busy periods even the best cannot handle 100% of customer calls. This leads to a customers’ most hated experience, being stuck in a queue. According to Help Scout 67% of customers have hung up the phone out of frustration they could not talk to a

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Benefits of Using a Contact Centre

Silvia Planella/ September 4, 2013

A contact centre is an operation which was designed to handle high volumes of phone calls. However more recently through the evolution of the contact centre model, many now offer additional support and are able to answer queries by email, phone, live chat, and via social media. There are a lot of benefits of using a contact centre and their

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The importance of 24 by 7 technical customer support & it’s benefits

Silvia Planella/ June 18, 2013

Nowadays it is important for companies to offer, invest and upgrade end to end support services to keep pace with ever-changing technology without having any negative impact on the quality of services they provide. In order to provide customers with these support services, companies should offer excellent customer service. The growing needs and expectations of customers have compelled companies to

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What could Your Company Outsource to a contact centre?

Silvia Planella/ February 25, 2013

  There are many elements of your business that you can outsource to Business Solutions Providers (BSP). SME and large companies usually outsource some business processes to make their companies more agile and cost effective. BPO will offer a quality based solution at a fraction of what it would cost you to provide it in-house. “Business process outsourcing (BPO) is

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Your Contact Centre: key elements to consider

Silvia Planella/ January 7, 2013

Selecting the right contact centre can be a challenging process. There are over than 100,000 contact centres in the UK and if you are thinking of outsourcing there are a number of factors to consider and your decision will be influenced by a multitude of elements. Here are some of the key elements to consider: