Tag Archives: online sales

Selling online? Five things you must know

Silvia Planella/ July 31, 2017

Selling online is a customer-focus process where a good customer experience is impacted by your IT, logistics, marketing, legal and customer services processes.   The internet has transformed all our lives and online selling is now a major sales channel opportunity. We can now make purchases on a 24 by 7 basis using numerous devices from laptops, mobiles to tablets.

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Customer care in Internet businesses: 5 tips to improve e-customer satisfaction level

Silvia Planella/ March 11, 2013

Internet businesses (e-business and e-commerce) came into existence in 1991 when the Internet became a platform for commercial use. It has become a very profitable sales channel for well established and newly formed companies. Online Shops are relatively easy to manage and with a small investment your company can increase sales & improve customer satisfaction as you have an open

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How to help customers shopping online? Customer care options

Silvia Planella/ March 4, 2013

Shopping online has become an extensive practice. It is expected that the number of digital buyers in the United States rises up to 162.60 million in 2014. Similar figures can be found in Europe and Asia. The commodity of buying from your home and the increase of the security to purchase goods and services online are helping to increase the

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