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Outsourcing in 2017? Industry predictions

Outsourcing in 2017? Industry predictions

If you are planning to outsource in 2017, take into account our three main predictions: The outsourcing sector is dynamic in that it evolves with time to match industry developments. Additionally, outsourcing strategies are constantly adapting to deliver the most...

Top Trends For Call Centre’s in 2016

What Customer Service providers should expect in 2016 As we leave one year and enter into another we must look forward and identify developing trends in our field. Contact centres are shaped and moulded by customers, technology, the financial climate, sector changes,...

2015: The Omni channel Occupation of Customer Service

The numbers of customers who buy online are increasing and will continue to increase. This is no revelation, but it does mean that customer service and call centres alike must move with the times to offer multiple channels for customer queries. Where Do Customers...