Tag Archives: new employees

Addressing Contact Centre stereotypes one at the time

Katie Murphy/ March 8, 2018

The Inspiration…. As today is `International Women’s Day’, it brings about the whole thought of women surpassing their stereotypical roles in both society and the workplace. In turn, this sparked the idea of stereotypes within the workplace. One stereotype associated with the workplace is that males hold most managerial roles. Thankfully, the Contact Centre industry enables this stereotype to be

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The value of training and how this impacts on delivering a high quality service

Katie Murphy/ February 12, 2018

Training plays a huge part in providing both a high-quality service and ensuring each client’s individual needs are fulfilled. Arema Connect currently employs 47 employees, who are well aware of this. Correct learning and professional development strategies are an indispensable way to keep the organisation competitive in constantly changing markets.My name is Katie Murphy and I am a marketing student at Cork

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What Makes a Great Customer Service Agent?

James Purcell/ July 4, 2016

The Key Skills Every Call Centre Agent Should Possess Every time a customer service representative answers a call he or she is representing one of our client companies and the caller expects first-rate customer support. Each customer service representative should have certain qualities which ensure that each client is represented in a professional and friendly manner. Each representative must be

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Arema Connect is currently hiring!

Silvia Planella/ April 27, 2015

We are looking for a minimum of two additional customer care representatives to join our shared service customer support team. [random-image attachmentids=”2243, 2242, 2241″] Arema Connect’s is a 24 by 7 call centre and our international client base includes Irish, UK and American companies. Our team was highly commended in the Contact Centre Awards in 2014 as the Best Growing

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Arema Connect Call Centre wins 10 new contract in the first three months of 2015

Silvia Planella/ April 21, 2015

Arema Connect has been awarded two contracts from the public sector in March 2015. This good news really puts the cherry on an excellent first quarter of 2015. Arema Connect has so far won eight new contracts from the leisure and retail sector. “Arema Connect offers high quality customer support to our national and international clients. Three of our new

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Another Job Created at Call Management

Call Management/ September 16, 2014

The summer has come to an end but we here at call management are as busy as ever. The acquisition of a major American client has set us up for a busy autumn and winter. During the last month we have been anticipating the multilingual demands of this client and our recruitment department has hired Yann, the newest member of

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Two new job created in our Cork Call Centre

Call Management/ August 5, 2014

Summer months are the busiest in our Cork Call Centre. The summer months are peak times for many of our largest clients. The number of contracts starts to increase with the good weather and the holidays. In order to keep our high service level, we have been actively recruiting for a number of vacancies. We are delighted to introduce our

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10 new jobs created in Call Management and we are hiring!

Call Management/ June 9, 2014

  Call Management and Arema Connect have successfully acquired new contracts for our contact centre and market research teams. So, we are pleased to introduce our 10 new employees: Julianne, Geraldine, Jackie, Lorcan, James, Denise, Maeve, Linda, Karen, and Michaela.     We are currently recruiting, so if you are interested… please send your cv to info@callmanagement.ie