Arema Connect is happy to announce that we have acquired a new client in the area of fleet management. The automotive, transport and logistics sector has a set of specific requirements for outsourcing to any call centre. This post describes our new client’s requirements, the process followed by Arema Connect team to set the contract and how we are providing
Outsourcing for first time can be challenging for many companies; however, once you find the right partner it is easier to see its benefits. Companies may decide to outsource a small portion of their business and, as their sales and operations grow, they decide to grow them in partnership. One of our clients is a good example of this approach.
New Eye Care Specialist Contract Arema Connect is happy to announce more good news this summer. We have acquired a new client. They are one of the UK’s leading optician companies with many years of experience in the optical industry. Arema Connect already works with one of Ireland’s largest hearing aid specialists and we are delighted to expand our healthcare client
The Key Skills Every Call Centre Agent Should Possess Every time a customer service representative answers a call he or she is representing one of our client companies and the caller expects first-rate customer support. Each customer service representative should have certain qualities which ensure that each client is represented in a professional and friendly manner. Each representative must be
Arema Connect is pleased to announce that its tourist and leisure call centre team has won a new contract. Our new client is an adventure management company and they choose us as their preferred call centre partner in order to maximise their sales opportunities. If they are out on surf giving lessons then they are challenges associated with taking calls
“Arema Connect have just been awarded a after hours support contract with the largest home care provider in Ireland.” They operate in the health sector providing home care support for the elderly. Due to the nature of their business it is very hands on and they need to provide 24 by 7 support for all their clients. It
Arema Connect were recently awarded a Customer Information 24 by 7 Service to support a new Marketing Campaign by telephone and e-mail. Our client is selling its products in Ireland and North of Ireland through an extensive retail network. Each buyer receives a promotional code on the products’ packaging that allows them to enter in a fantastic competition.
“Centralised Contact Centre service will generate five new jobs in our Cork Office” Arema Connect have won a new Irish Public Service Tender which will be commencing on the 25th of May 2015. Our contact centre scored high in the tendering process thanks to our training process, proven track and quality approach. We will be providing centralised contact centre
Arema Connect has been awarded two contracts from the public sector in March 2015. This good news really puts the cherry on an excellent first quarter of 2015. Arema Connect has so far won eight new contracts from the leisure and retail sector. “Arema Connect offers high quality customer support to our national and international clients. Three of our