Tag Archives: live chat

5 Benefits of Live Chat Support

James Purcell/ September 7, 2016

Instantaneous Customer Service Live chat plays an important role in offering a 360-degree customer care service. It is very easy to install on your website and is user-friendly. Statistical data indicates that 44% of customers stated that having a live chat specialist available during an online purchase was one of the most important features a company can offer. Also, a further 63% of customers

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What Makes a Great Customer Service Agent?

James Purcell/ July 4, 2016

The Key Skills Every Call Centre Agent Should Possess Every time a customer service representative answers a call he or she is representing one of our client companies and the caller expects first-rate customer support. Each customer service representative should have certain qualities which ensure that each client is represented in a professional and friendly manner. Each representative must be

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Customer Support Tailored for E-Commerce

James Purcell/ March 7, 2016

Customer Service over the Phone, through Live chat, by E-mail and on Social media The e-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in sales. Here in Ireland, things are also looking up, an article published by the independent states that Ireland ranks

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Top Trends For Call Centre’s in 2016

James Purcell/ January 11, 2016

What Customer Service providers should expect in 2016 As we leave one year and enter into another we must look forward and identify developing trends in our field. Contact centres are shaped and moulded by customers, technology, the financial climate, sector changes, social media and more. These factors mean that call centres need to continuously evolve and you can do this by identifying

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3 Ways your Company Benefits from Holiday Cover

James Purcell/ November 9, 2015

Customer Service 365 Strategic planning is a vital part of business management and in the build up to the Christmas holidays a company can adequately prepare by availing of holiday cover customer service. By doing so a business can continue to take customer calls thus increasing sales opportunities and maintaining contact with loyal customers. Also let’s not forget that the

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Messenger for Business: A Facebook channel to support your customers

Silvia Planella/ March 31, 2015

  “I don’t know anyone who likes calling businesses,” Zuckerberg remarked. “It’s not fast and convenient, and it definitely doesn’t feel like the future.”   Facebook announced last week on the social network’s annual F8 developer summit the implementation of Messenger for Business to support customer care and sales teams. Facebook with over 1.4 billion users worldwide is aligning its

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Live Chat: Behind the Chat

Silvia Planella/ January 26, 2015

In the current climate of smartphones and the ease of internet access, customers are expecting multiple channels of communication from companies. The reason is immediacy. It is a two way street where live chat has advantages for both parties. A customer gets instant responses and the merchant reduces shopping cart abandonment whilst also keeping the customer on their website for

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5 Ways a Call Center can assist you this Holiday Season

Silvia Planella/ December 5, 2014

Retailers both online and in-store are in preparation for an extremely busy Christmas and January. Gaining a competitive advantage over the competition may be as simple as answering a customer’s query or pointing them in the right direction on the first time of asking. By taking advantage of a call centre a merchant can maximise the number of upselling opportunities

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Retailers Recognize the Importance of Promotions and Vouchers this Christmas

Call Management/ November 21, 2014

Promotions trigger both in-store and online purchases. Here are some figures according to a survey carried out by http://www.retailmenot.com/. The findings found that 7 in 10 customers (68%) surveyed, believe that digital coupons have a positive impact on a retailer’s brand, and 68% stated that coupons generate loyalty. Of the consumers surveyed, 64% said a digital promotion or a coupon

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