Tag Archives: live chat support

E-Commerce in 2016 and the Importance of Customer Satisfaction

James Purcell/ November 29, 2016

Millennials, Omni-Channel and Good Old Fashioned Customer Service E-Commerce is constantly evolving and branching off into new customer applications. These include new payment methods, buying processes and improved channels for connecting. Millennials are a major target audience for e-commerce businesses in 2016 and companies are developing a lot of new and interesting services for this group. This year may see

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5 Benefits of Live Chat Support

James Purcell/ September 7, 2016

Instantaneous Customer Service Live chat plays an important role in offering a 360-degree customer care service. It is very easy to install on your website and is user-friendly. Statistical data indicates that 44% of customers stated that having a live chat specialist available during an online purchase was one of the most important features a company can offer. Also, a further 63% of customers

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Customer Support Tailored for the FMCG Sector

James Purcell/ March 14, 2016

Customer Service for Product Quality and Product Recall The FMCG (Fast Moving Consumer Goods) sector is just that, fast. Customers expect round the clock service and response times must be quick, especially for product quality issues. There are a lot of moving parts in an FMCG retail company and there are many different departments, for this reason, customer tracking is

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9 Things you need for a Successful E-commerce site

James Purcell/ February 22, 2016

The E-Commerce Checklist E-commerce businesses have been around since the early 90’s and in the time following the new millennium, online stores have exploded to the point where for every bricks and mortar store there are thousands of online retail stores. Furthermore, these brick and mortar stores are now almost obliged to have an online hub of their own for customers

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Top Trends For Call Centre’s in 2016

James Purcell/ January 11, 2016

What Customer Service providers should expect in 2016 As we leave one year and enter into another we must look forward and identify developing trends in our field. Contact centres are shaped and moulded by customers, technology, the financial climate, sector changes, social media and more. These factors mean that call centres need to continuously evolve and you can do this by identifying

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Tablets and live chat: sales and customer satisfaction increase

Silvia Planella/ January 28, 2013

U.S. ownership rates for tablet computers increased in the third quarter of 2012, according to the Consumer Electronics Association (CEA), and consumer satisfaction with these products remains consistently high. CEA’s Consumer Outlook on Tablets: Q4 2012 shows that tablet ownership rates among online U.S. consumers reached 31 percent as of September 2012, more than doubling the ownership rate from October

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What on earth is Livechat and how can it increase sales for your business?

Silvia Planella/ July 16, 2012

Research from Forrester Research showed that 49% of consumers online are not satisfied with FAQ and Help tools on websites. So… increase your on-line customer satisfaction rating by 49% with Live Chat service e-Business / e-commerce Problem A couple of month ago (May 2012) Call Management visited the e-commerce expo in Manchester. There, I got engaged in an interesting conversation

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