Tag Archives: IT sector

Case Study: Telephone Answering Service for IT company

Silvia Planella/ January 18, 2018

Background: Client description Our client is a supply chain technology company. They work in the EMEA market and provide agile solutions to enable faster and more accurate process execution. They have over 30 offices and provide technical solutions for multiple industries including retail, pharmaceutical, healthcare, warehouse, distribution, automotive, postal & courier, fast moving goods, manufacturing, and transport & logistics. They

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2 New Clients for Arema Connect

James Purcell/ April 25, 2016

Healthcare and Technology Arema Connect is once again delighted to announce the acquisition of two new clients. It is a testament to our blended customer service representatives and our bespoke services that we work with companies in several different sectors. Before any campaign begins comprehensive training is carried out and the policies of the new company are taken on board.

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What Customer Service Suits You Best ?

James Purcell/ November 2, 2015

Tailored Customer Service Present day customer support has a lot more to it than the standard 24 by 7 telephone answering service and office hours telephone answering service. At the moment there are a wide variety of options available to companies as well as live chat and email support channels. As a contact centre it is our job to make

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Arema Connect partners with new up and coming IT Entertainment Company

James Purcell/ September 24, 2015

Arema Connects with Home Entertainment We are delighted to announce that we have taken on the customer support duties and tier 1 technical support service for one of Ireland’s most innovative home entertainment companies. This new client allows customers to use internet media through applications. It is a unique service that saves customers money on their TV bills and offers

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Technical Support Customer Service: A Tier 1 Call Center

Silvia Planella/ August 30, 2014

Technical support can be defined as assistance for customers that are experiencing technical problems with electronic devices. A technical support team is a group of individuals that are familiar with the specific details of a device. With this knowledge, they are able to resolve most problems that a user experiences. Information on how to reach technical support is usually provided

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