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10 Ways a Company can improve in 2015

The fundamentals of business do not change: Have a solid vision A Desirable Product/Service Identify your customers Internal Communication Thorough Planning Having the Right People around you Organisation Being able to Adapt and Evolve What do change are customer...

Innovation in our Contact Centre

Call Management opened its phone lines 12 years ago and since then it has been working to improve the quality of our job and employees’ working conditions. This year we are launching an internal wiki that will help to reduce our phone handling time by a 10%. This new...