It is common knowledge that: “it is easier & less expensive to get repeat business from an existing customer than winning a new one”. Satisfied customers will buy again from your company and at the same time recommend your services and products to friends and family. With smartphones, internet and social media the value of a “satisfied customer” increases exponentially.
These days operating an online retail business certainly isn’t an easy thing to do. Along with providing exceptional service for your customers and managing the ever-changing details of retail sales, this can become quite overwhelming. Over the last few years retail has become so competitive with a need to blend the online and offline retail experiences. Here at Arema Connect
30% of our new businesses in 2012 are availing the use of our web chat or live chat service. This increase is due to the recognition of the benefits of implementing this customer contact channel on our clients’ websites. Our own experience is availed by research carried out by live chat software providers and large in-house contact centre from the