Tag Archives: increase customer satisfaction

5 Benefits of Live Chat Support

James Purcell/ September 7, 2016

Instantaneous Customer Service Live chat plays an important role in offering a 360-degree customer care service. It is very easy to install on your website and is user-friendly. Statistical data indicates that 44% of customers stated that having a live chat specialist available during an online purchase was one of the most important features a company can offer. Also, a further 63% of customers

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3 Ways your Company Benefits from Holiday Cover

James Purcell/ November 9, 2015

Customer Service 365 Strategic planning is a vital part of business management and in the build up to the Christmas holidays a company can adequately prepare by availing of holiday cover customer service. By doing so a business can continue to take customer calls thus increasing sales opportunities and maintaining contact with loyal customers. Also let’s not forget that the

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Social Media as a customer care channel

Silvia Planella/ February 14, 2013

Does your company have a facebook page? A twitter account? Are you on Youtube, Linkedin, Slideshare, Pinterest…? Yes? Then how are you getting on? Research from TELUS International (2012) shows organisations are at different stages of maturity in their social care programs. TELUS have made the following observations: