Tag Archives: improve sales

How can we use the SPIN Selling model in customer support calls?

Silvia Planella/ October 18, 2017

Even when you don’t make sales calls, you are always selling your brand There is no denying that the customer’s experience can impact your sales revenue. Each time that a client talks with a member of your team, they are unconsciously evaluating your company and their relationship with it. That’s why sales techniques are always positively valued by employers in all

Read More

What Makes a Great Customer Service Agent?

James Purcell/ July 4, 2016

The Key Skills Every Call Centre Agent Should Possess Every time a customer service representative answers a call he or she is representing one of our client companies and the caller expects first-rate customer support. Each customer service representative should have certain qualities which ensure that each client is represented in a professional and friendly manner. Each representative must be

Read More

New Contract: A School Of Business

James Purcell/ March 29, 2016

Outbound Marketing Campaign Arema Connect is delighted to announce that we have acquired a new contract in March. Our new partner is one of the world’s premier business and management institutions. They offer MBA programs, online business courses and more to business professionals globally. Overview This new client required a reputable BPO company to carry out an outbound marketing campaign that followed up on

Read More

9 Things you need for a Successful E-commerce site

James Purcell/ February 22, 2016

The E-Commerce Checklist E-commerce businesses have been around since the early 90’s and in the time following the new millennium, online stores have exploded to the point where for every bricks and mortar store there are thousands of online retail stores. Furthermore, these brick and mortar stores are now almost obliged to have an online hub of their own for customers

Read More

New Contract: A New Safety Device For Parents and Carers

James Purcell/ February 15, 2016

Customer Support for the Retail Sector Our new client is an Irish company that sells an intriguing safety device for parents and the elderly. It is a watch at first glimpse but it is also a phone and SOS GPS Location Device. It can hold two-way voice calls, it is water resistant and the battery usage is low. The device works by pairing to

Read More

Email Customer Service

James Purcell/ January 25, 2016

4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this area of customer service has taught us that every email counts and they are becoming increasingly more popular. This is

Read More

The importance of the “Satisfied customer”

Silvia Planella/ June 2, 2014

It is common knowledge that: “it is easier & less expensive to get repeat business from an existing customer than winning a new one”. Satisfied customers will buy again from your company and at the same time recommend your services and products to friends and family. With smartphones, internet and social media the value of a “satisfied customer” increases exponentially.

Read More

Contact Centre = Market Research Centre

Silvia Planella/ February 4, 2014

What’s the difference between Contact Centre and Market Research/Knowledge Centre? For most people, a contact centre is viewed as a customer service essential and is an expense. However, it also offers a valuable opportunity. Your customer care team will know of problems well before the sales & marketing team as they are on the ‘Frontline’ dealing directly with your clients.

Read More