Tag Archives: improve customer service

What Makes a Great Customer Service Agent?

James Purcell/ July 4, 2016

The Key Skills Every Call Centre Agent Should Possess Every time a customer service representative answers a call he or she is representing one of our client companies and the caller expects first-rate customer support. Each customer service representative should have certain qualities which ensure that each client is represented in a professional and friendly manner. Each representative must be

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Email Customer Service

James Purcell/ January 25, 2016

4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this area of customer service has taught us that every email counts and they are becoming increasingly more popular. This is

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The importance of the “Satisfied customer”

Silvia Planella/ June 2, 2014

It is common knowledge that: “it is easier & less expensive to get repeat business from an existing customer than winning a new one”. Satisfied customers will buy again from your company and at the same time recommend your services and products to friends and family. With smartphones, internet and social media the value of a “satisfied customer” increases exponentially.

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