Tag Archives: holiday cover

Summer Holiday Case Study: – We provided peace of mind to CEO’s in SME businesses with our Telephone Answering Service

Silvia Planella/ April 28, 2017

The summer months can be a challenge for businesses as staff take their summer holidays. Arema Connect has a range of contact centre services that may offer the solution for your summer holiday needs. Several years ago, a leading retail and food service wholesaler outsourced their Telephone Answering requirements during their employee’s summer leave. We initially took messages for them

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Call Centre Holiday Cover

James Purcell/ June 27, 2016

Your Business Covered During Staff Vacations It is at this time of the year that employees of companies may be taking a well deserved holiday. Some companies choose to hire new temporary workers for this period and some choose to close down their business for several weeks. This can leave sizable gaps in a workforce, especially when it comes to

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High Quality Customer Service for Business Booking Lines

James Purcell/ November 30, 2015

The Holidays are coming! Tis the season of booking lines and children around the world are lining up for Santa Grotto’s, Ice Skating Events and more. It’s when specialist Christmas companies run dedicated campaigns for these types of festivities and this leads to very busy phone lines. These phone lines are full to the brim with parents frantically looking to

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Busy Times, Customer Satisfaction and Overflow Customer Support Service

James Purcell/ November 16, 2015

Satisfy every Customer Any successful company has a core workforce of dedicated employees but during busy periods even the best cannot handle 100% of customer calls. This leads to a customers’ most hated experience, being stuck in a queue. According to Help Scout 67% of customers have hung up the phone out of frustration they could not talk to a

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3 Ways your Company Benefits from Holiday Cover

James Purcell/ November 9, 2015

Customer Service 365 Strategic planning is a vital part of business management and in the build up to the Christmas holidays a company can adequately prepare by availing of holiday cover customer service. By doing so a business can continue to take customer calls thus increasing sales opportunities and maintaining contact with loyal customers. Also let’s not forget that the

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What Customer Service Suits You Best ?

James Purcell/ November 2, 2015

Tailored Customer Service Present day customer support has a lot more to it than the standard 24 by 7 telephone answering service and office hours telephone answering service. At the moment there are a wide variety of options available to companies as well as live chat and email support channels. As a contact centre it is our job to make

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Call Centre Solutions for Staff Holidays

James Purcell/ August 17, 2015

3 tips on how to go on holidays and continue as ‘Normal’ Every year we secure new contracts from new and existing clients looking for support for their customer service team during holiday seasons. This approach works for small and large companies and guarantees service at a lower cost, compared to the expense of hiring short term staff. Our Operations

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My receptionist is going on Holidays! What do I do?

Silvia Planella/ March 22, 2015

Summer Holidays Telephone Answering Service is the solution! When your receptionist or customer service team take summer holidays it is quite expensive to hire staff to cover for them. By outsourcing to a BPO company such as a call centre you will save on costs while maintaining your standards over the holiday period. Call centres are flexible. Customer service staff

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