Tag Archives: fmcg industry

Product Recall: Case Study

Silvia Planella/ November 13, 2017

A recall is by nature unexpected. Shops must be quickly provided with an update. Additionally, most companies are not setup to handle sudden spike in customer activity. That’s where Arema can help. We can quickly mobilize a product recall team to provide you with the extra resources you need when you need them. View details » Contact us Your feedback

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Customer Support Tailored for the FMCG Sector

James Purcell/ March 14, 2016

Customer Service for Product Quality and Product Recall The FMCG (Fast Moving Consumer Goods) sector is just that, fast. Customers expect round the clock service and response times must be quick, especially for product quality issues. There are a lot of moving parts in an FMCG retail company and there are many different departments, for this reason, customer tracking is

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A Call Centre Year Review

James Purcell/ January 4, 2016

Recognising Trends in Customer Service First of all, we at Arema Connect would like to say happy new year! 2015 was a busy year with new clients joining our team and existing clients expanding. It was a relativity standard year, our tourism clients where at their busiest during the summer months and the retail sector built up to an expected

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Fast Moving Consumer Goods: From a Customer Service Perspective

James Purcell/ October 12, 2015

Providing Great Customer Service through a Contact Centre   The Fast Moving Consumer Goods (FMCG) industry is also known as the Consumer Packaged Goods or CPG Industry. It is a multi-million Euro industry that is as fast paced as the products that are sold within it. It includes a massive range of famous brands for consumers to choose from. They

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How a Product Recall works?

Silvia Planella/ July 27, 2015

Product Recall is: The process of retrieving defective goods from consumers and providing those consumers with compensation. Recalls often occur as a result of safety concerns over a manufacturing defect in a product that may harm its user Arema Connect are providing Product Recall support services to the FMCG Industry since 2013. This blog demonstrates the process followed by Arema

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PR and Contact Centre “The Product Recall”

Silvia Planella/ February 24, 2012

“A client rings you and wants to recall a product due to a potential fault in the product. They are expecting 4000 calls over the next 2 weeks from unhappy clients not to mention their wholesalers and retailers. This is a potential minefield for your client and they have come to you to provide the solution. ” What do you

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