Tag Archives: financial sector

Call centre for the financial sector: Impacts and Benefits of outsourcing your customer support

Silvia Planella/ April 16, 2018

Diversification of services and products in the financial sector is growing rapidly. Every day there is a larger number of financial options offered to clients (e.g. mortgage options, saving accounts, current accounts). But it is a fact, that customers are slow changing financial institutions. In 2015, the Independent reported that “we are more likely to get divorced than change banks”. 

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Case Study – Customer Support for the Financial Sector

Silvia Planella/ March 28, 2018

Our financial client’s background The credit union provides members with the benefit of saving, insurance and allows them access to fair and reasonable rates on loans. They also offer a lower borrowing rate for traditional loans. This client has been serving its members in the financial sector for over 50 years. Their members enjoy the benefits of great competitive saving

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