Tag Archives: employee satisfaction

Addressing Contact Centre stereotypes one at the time

Katie Murphy/ March 8, 2018

The Inspiration…. As today is `International Women’s Day’, it brings about the whole thought of women surpassing their stereotypical roles in both society and the workplace. In turn, this sparked the idea of stereotypes within the workplace. One stereotype associated with the workplace is that males hold most managerial roles. Thankfully, the Contact Centre industry enables this stereotype to be

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Call Management Halloween Party 2014

Call Management/ November 2, 2014

Call Managements annual Halloween party happened this month. It is an annual occasion for our staff to relax, get to know each other better and have fun. As with every year we encourage our employees to bring their little ones to partake in festive games such as bobbing for apples.

April = Creativity Month for our Contact Centre and Market Research Team

Silvia Planella/ April 7, 2014

As part of our themed months, Arema Connect is delighted to present April as our creativity Month and once again we are preparing activities for everyone in our Contact Centre and Market Research departments to partake in. Last month March was our Green Month and you can read about it here. Why Creativity is important for our Contact Centre and

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Arema Connect now hosting monthly themes! March = Green Month

Silvia Planella/ March 18, 2014

Arema Connect will now be hosting a theme/topic every month and we’ll be preparing activities for everyone to do here in the office. Arema Connect’s themed month for March is “Green Month” so we have concentrated on promoting “Green” activities here in our office. Why GREEN?

2014 Employee Satisfaction Survey : Contact Centre and Market Research team

Silvia Planella/ February 19, 2014

Arema Connect / Call Management had a very busy and outstanding 2013. Our employees are our biggest asset so as part of our annual review; we have commissioned our yearly Employee Satisfaction Survey. 86% of our employees participated in this survey. The main findings were:

Call Management Internal Awards 2013

Call Management/ December 2, 2013

Call Management has had a fantastic year and would like to reward our staff for all of their efforts during 2013. So we will be hosting our annual award ceremony on the 13th of December. We want to award those agents that go the ‘extra distance’ to both help their colleagues and the callers. Call Management will be having their Christmas staff night out on

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Contact centre employees’ night out

Silvia Planella/ June 13, 2013

Arema Connect are delighted to announce that they have organised the next team night out! “Our team have been working tirelessly and have had to cope with a 10% increase of inbound calls since January so we felt that they deserved a small reward. On the other hand, we want to welcome our new employees and what better way to do it than with a

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