Tag Archives: employee performance

Key Considerations and Trends for the Future of Call Centers

Evan Daly/ February 8, 2018

Introduction In the latest report by the CCMA and Deloitte future trends were highlighted. Areas which were focused on included talent development and progression within the Call Center, BPO industry Key Trends included; The Industry & Challenges Skilled Employees and Languages Back to Basics Work for Reward Changing Roles Seeds of Change and Harvesting Talent Costs and Benefits The Industry

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April = Creativity Month for our Contact Centre and Market Research Team

Silvia Planella/ April 7, 2014

As part of our themed months, Arema Connect is delighted to present April as our creativity Month and once again we are preparing activities for everyone in our Contact Centre and Market Research departments to partake in. Last month March was our Green Month and you can read about it here. Why Creativity is important for our Contact Centre and

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Arema Connect now hosting monthly themes! March = Green Month

Silvia Planella/ March 18, 2014

Arema Connect will now be hosting a theme/topic every month and we’ll be preparing activities for everyone to do here in the office. Arema Connect’s themed month for March is “Green Month” so we have concentrated on promoting “Green” activities here in our office. Why GREEN?

Staff retention and staff engagement techniques

Call Management/ December 9, 2013

Last week, I had a meeting with one of our new clients and he was really interested in learning how we managed to have such a high staff retention rate.