Tag Archives: ecommerce

5 Benefits of Live Chat Support

James Purcell/ September 7, 2016

Instantaneous Customer Service Live chat plays an important role in offering a 360-degree customer care service. It is very easy to install on your website and is user-friendly. Statistical data indicates that 44% of customers stated that having a live chat specialist available during an online purchase was one of the most important features a company can offer. Also, a further 63% of customers

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Customer Support Tailored for E-Commerce

James Purcell/ March 7, 2016

Customer Service over the Phone, through Live chat, by E-mail and on Social media The e-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in sales. Here in Ireland, things are also looking up, an article published by the independent states that Ireland ranks

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How your Small Business can compete on the Global Ecommerce? Four Key elements

Silvia Planella/ March 17, 2015

When it comes to selling online competition is fierce. Unless you offer an extremely unique product or service competition from other companies will be high. Multinational’s have a large share of the market but merchants can level the playing field by maximising their niche market and by offering superior, personalized customer service. Selling internationally will clearly have a positive impact

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E-commerce Managers: Here are 3 reasons why you should have an afterhours call centre

Silvia Planella/ March 7, 2015

Cater for more Global localization or Glocalization as it has been branded. There is a McDonalds in 118 countries worldwide, but that is a brick and mortar example, the internet is accessible globally through a multitude of devices tablets, smartphones, PC’s and many more channels. This means as an e-commerce manager or owner you have customers from a wide variety

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How to reduce online shopping cart abandonment?

Silvia Planella/ May 29, 2014

All online retailers experience shopping cart abandonment. Do you understand why your shoppers who start the checkout process leave before completing it? Here are 2 factors to consider: technical aspects and buyer purchase barriers

Customer service support for online shop: Opportunities to increase your sales

Silvia Planella/ March 18, 2013

Businesses online have greater opportunities to increase their sales than “normal” businesses. These opportunities can be achieved by implementing a customer care strategy: 1. 24 By 7 open for business: The Internet is never closed for business. Your company has access to an international marketplace. Your online shop can increase sales with a 24 by 7 customer service support.

How to help customers shopping online? Customer care options

Silvia Planella/ March 4, 2013

Shopping online has become an extensive practice. It is expected that the number of digital buyers in the United States rises up to 162.60 million in 2014. Similar figures can be found in Europe and Asia. The commodity of buying from your home and the increase of the security to purchase goods and services online are helping to increase the

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Case Study: E-Commerce Site

Silvia Planella/ May 2, 2012

After sales support with a twist… Download the e-mail handling case study Case study client is a large e-commerce website in Ireland. Arema Connect handles all their customer interactions by e-mail, and by phone occasionally, to ensure absolute customer satisfaction. Our e-commerce client is highly customer focused – their company culture is based on their customers having an enjoyable buying

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