Tag Archives: ebusiness

E-Commerce in 2016 and the Importance of Customer Satisfaction

James Purcell/ November 29, 2016

Millennials, Omni-Channel and Good Old Fashioned Customer Service E-Commerce is constantly evolving and branching off into new customer applications. These include new payment methods, buying processes and improved channels for connecting. Millennials are a major target audience for e-commerce businesses in 2016 and companies are developing a lot of new and interesting services for this group. This year may see

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Email Customer Service

James Purcell/ January 25, 2016

4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this area of customer service has taught us that every email counts and they are becoming increasingly more popular. This is

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How to reduce online shopping cart abandonment?

Silvia Planella/ May 29, 2014

All online retailers experience shopping cart abandonment. Do you understand why your shoppers who start the checkout process leave before completing it? Here are 2 factors to consider: technical aspects and buyer purchase barriers

Customer service support for online shop: Opportunities to increase your sales

Silvia Planella/ March 18, 2013

Businesses online have greater opportunities to increase their sales than “normal” businesses. These opportunities can be achieved by implementing a customer care strategy: 1. 24 By 7 open for business: The Internet is never closed for business. Your company has access to an international marketplace. Your online shop can increase sales with a 24 by 7 customer service support.

How to help customers shopping online? Customer care options

Silvia Planella/ March 4, 2013

Shopping online has become an extensive practice. It is expected that the number of digital buyers in the United States rises up to 162.60 millions in 2014. Similar figures can be found on Europe and Asia. The commodity of buying from your home and the increase of the security to purchase goods and services online are helping to increase the

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