Tag Archives: ebusiness

Email Customer Service

James Purcell/ January 25, 2016

4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this area of customer service has taught us that every email counts and they are becoming increasingly more popular. This is

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How to reduce online shopping cart abandonment?

Silvia Planella/ May 29, 2014

All online retailers experience shopping cart abandonment. Do you understand why your shoppers who start the checkout process leave before completing it? Here are 2 factors to consider: technical aspects and buyer purchase barriers

How to help customers shopping online? Customer care options

Silvia Planella/ March 4, 2013

Shopping online has become an extensive practice. It is expected that the number of digital buyers in the United States rises up to 162.60 million in 2014. Similar figures can be found in Europe and Asia. The commodity of buying from your home and the increase of the security to purchase goods and services online are helping to increase the

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