Tag Archives: E-Commerce Retailers

How to support your online customers during the purchasing stage on your website?

Silvia Planella/ July 10, 2017

Every day millions of people shop online. We have prepared a list of ‘tips’ for you, so you can improve your online customer support and increase sales through your website. 1. Customer Support at Every Stage of the Purchase The shopping process begins when the online buyer lands on your website. In an ideal world, when customers browse your website,

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E-mail Handling : Contact Centre Service from the CEO perspective

Silvia Planella/ September 29, 2014

“Outsource e-mail handling service to ensure customers & potential customers are replied to on a 24 hour basis” E-mail Customer Service: Benefits for all your business Pat Keogh, Arema Connect’s CEO, explains in this post the benefits of e-mail handling for any business. Pat has over 20 years of experience in customer relationship management. Choose one word to describe Arema

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