Tag Archives: e-business

E-Commerce in 2016 and the Importance of Customer Satisfaction

James Purcell/ November 29, 2016

Millennials, Omni-Channel and Good Old Fashioned Customer Service E-Commerce is constantly evolving and branching off into new customer applications. These include new payment methods, buying processes and improved channels for connecting. Millennials are a major target audience for e-commerce businesses in 2016 and companies are developing a lot of new and interesting services for this group. This year may see

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9 Things you need for a Successful E-commerce site

James Purcell/ February 22, 2016

The E-Commerce Checklist E-commerce businesses have been around since the early 90’s and in the time following the new millennium, online stores have exploded to the point where for every bricks and mortar store there are thousands of online retail stores. Furthermore, these brick and mortar stores are now almost obliged to have an online hub of their own for customers

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How to improve your Web Self Service and FAQ’s page?

Silvia Planella/ May 19, 2014

A business website is an important tool as a additional revenue stream, customer support and creating brand awareness. Your website can demonstrate your service/products, answer customer questions at point of sale. It is really important that the content stays fresh and uptodate in order to fulfil customer expectations. It is important to align your website information with your buyers information

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Online e-commerce sites: the challenges of customer care

Silvia Planella/ March 5, 2014

What it is an e-business / e-commerce site? Electronic business, or e-business / e-commerce sites, may be defined as the application of information and communication technologies (ICT) in support of all the activities of business. Why is it important to support customers online?

The Challenges of Contact Centres – Keeping up with E-Commerce Growth

Silvia Planella/ August 28, 2013

Managing growth and maintaining standards of service can be very challenging as the customer base grows. A small retailer with relatively low online sales volumes is probably great on customer service. But as sales volumes rise, customer service becomes more complicated. More transactions will inevitably mean more customer queries via e-mail and telephone. But here’s the thing. Despite the rising

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Why Outsource Your Online Retail Customer Service to us?

Silvia Planella/ August 16, 2013

These days operating an online retail business certainly isn’t an easy thing to do. Along with providing exceptional service for your customers and managing the ever-changing details of retail sales this can become quite overwhelming. Over the last few years retail has become so competitive with a need to blend the online and offline retail experiences. Here at Arema Connect

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Tips for E-Commerce Success

Silvia Planella/ May 13, 2013

Running an e-business / e-commerce is hard work. You need to drive traffic to your online store, respond to customers in a quick and timely manner, create new promotions on a continuous basis, and have secure and safe payment gateways along with the normal day to day deliverables for traditional high street businesses. Below are some tips for you that

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Customer care in Internet businesses: 5 tips to improve e-customer satisfaction level

Silvia Planella/ March 11, 2013

Internet businesses (e-business and e-commerce) came into existence in 1991 when the Internet became a platform for commercial use. It has become a very profitable sales channel for well established and newly formed companies. Online Shops are relatively easy to manage and with a small investment your company can increase sales & improve customer satisfaction as you have an open

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E-commerce: FAQ to the customer care team

Silvia Planella/ February 25, 2013

Arema Connect has over 12 years of experience on the customer relationship management sector. And since 2010 we have been providing customer care services to e-commerce and online shops. In order to provide a broad coverage to our clients we are open 24 by 7 and we provide a multi-channel coverture answering seamless e-mails, phone calls, sms, social media enquiries

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