Tag Archives: e-Business Sector

How to support your online customers during the purchasing stage on your website?

Silvia Planella/ July 10, 2017

Every day millions of people shop online. We have prepared a list of ‘tips’ for you, so you can improve your online customer support and increase sales through your website. 1. Customer Support at Every Stage of the Purchase The shopping process begins when the online buyer lands on your website. In an ideal world, when customers browse your website,

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The Effort analysis across channels

Silvia Planella/ December 11, 2013

Your clients usually contact your team to find a suitable answer to enquiries about your products or services. But how do they contact you? The first thing that they will do is check what contact channels are you offering, and then they will select one. But imagine that you were offering all of them: telephone answering service, e-mail handling, live

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