Tag Archives: data driven

Outsourcing in 2017? Industry predictions

Silvia Planella/ January 13, 2017

If you are planning to outsource in 2017, take into account our three main predictions: The outsourcing sector is dynamic in that it evolves with time to match industry developments. Additionally, outsourcing strategies are constantly adapting to deliver the most affordable and efficient services. We evaluate changes in the customer service sector and outsourcing trends in customer-centric businesses on a

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Improving Customer Support through technology

James Purcell/ October 5, 2015

Improving Connectivity Present day customers are on the go. Well, they were always on the go but now they have a little device in their pocket that allows them to Tweet you, Like you, Tag you, Email you, Web Chat with you and of course Call you (easily forgotten these days). All this means that customer support can constantly evolve

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