by Arema Connect | Dec 23, 2014 | Blog, Ireland / UK
Call centre agents are on the front-lines of your customer service, they are the point of contact between you and your customers. When a customer query is dealt with on the first time of asking everything runs smoother and customer satisfaction rises. First call...
by Arema Connect | Nov 20, 2014 | Blog, Ireland / UK
Market research is essential for SME’s and MNC’s alike. The analysis of your customers is often a spur to spawn new ideas or the creation of new products/services. Market research eliminates a lot of ‘guess work’ and instead gives you concrete evidence in the form of...
by Arema Connect | Apr 3, 2014 | Blog, Ireland / UK
Customer satisfaction can be an extremely useful tool for lead generation. Referrals are key contributing factors that aid in the success of all companies. A recommendation from a satisfied client is worth more than a thousand ads on tv, radio or print media. In the...
by Arema Connect | Jun 5, 2013 | Blog, Ireland / UK
Satisfying Your Clients There is a very fine balance between delivering customer expectations and matching these with your company’s goals. Nurturing relationships with your clients is a crucial part of growing a successful business. It is important to survey...
by Arema Connect | Mar 11, 2013 | Blog, Ireland / UK
Internet businesses (e-business and e-commerce) came into existence in 1991 when the Internet became a platform for commercial use. It has become a very profitable sales channel for well-established and newly formed companies. Online Shops are relatively easy to...
