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Improving First Contact Resolution in Customer Service

Improving First Contact Resolution in Customer Service

FCR (First Contact Resolution) in a Call Centre First contact resolution is one of the most important metrics in customer service. Improving the FCR rate means that more calls can be answered in a timely manner. This boosts a company’s customer service levels,...

New Contract: A School Of Business

Outbound Marketing Campaign Arema Connect is delighted to announce that we have acquired a new contract in March. Our new partner is one of the world’s premier business and management institutions. They offer MBA programs, online business courses and more to...

Customer Support Tailored for the FMCG Sector

Customer Service for Product Quality and Product Recall The FMCG (Fast Moving Consumer Goods) sector is just that, fast. Customers expect round the clock service and response times must be quick, especially for product quality issues. There are a lot of moving parts...

9 Things you need for a Successful E-commerce site

The E-Commerce Checklist E-commerce businesses have been around since the early 90’s and in the time following the new millennium, online stores have exploded to the point where for every bricks and mortar store there are thousands of online retail stores....

New Contract: A New Safety Device For Parents and Carers

Customer Support for the Retail Sector Our new client is an Irish company that sells an intriguing safety device for parents and the elderly. It is a watch at first glimpse but it is also a phone and SOS GPS Location Device. It can hold two-way voice calls, it is...