Tag Archives: customer care online

4 Channels Every Online Shoe Retailer should be using..

Katie Murphy/ April 10, 2018

Many Shoe Retailers spend a great deal of time and money investing in their brick and mortar presence. However, there is little attention given to their online store. It could be said that this is a big mistake, as Online Shoe sales in the US are set to grow at a rate of 9.2% by 2021 as highlighted in the

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Email Customer Service

James Purcell/ January 25, 2016

4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this area of customer service has taught us that every email counts and they are becoming increasingly more popular. This is

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Online e-commerce sites: the challenges of customer care

Silvia Planella/ March 5, 2014

What it an e-business/e-commerce site? Electronic business, or e-business/e-commerce sites, may be defined as the application of information and communication technologies (ICT) in support of all the activities of business. Why is it important to support customers online?