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Call Management 5 a side Soccer Tournament!

Sport is a great way of letting your hair down and having fun. We are launching our first ‘Indoor Soccer Tournament’ next week and if it is a success with no long lasting injuries we will make this an annual event.   Sport is a great way to build team spirit and get...

The Perfect Customer Service Agent is a Mix of…

The Perfect Customer Service Agent is a Mix of Product/Service Knowledge, Experience and Consistency.   Product/Service Knowledge Call Centre When dealing with a customer query it is so much easier for the customer service agent that has a good understanding of the...