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Customer Support Tailored for the FMCG Sector

Customer Service for Product Quality and Product Recall The FMCG (Fast Moving Consumer Goods) sector is just that, fast. Customers expect round the clock service and response times must be quick, especially for product quality issues. There are a lot of moving parts...

Customer Support Tailored for E-Commerce

Customer Service over the Phone, through Live chat, by E-mail and on Social media The e-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in...

Tips for E-Commerce Success

Running an e-business/e-commerce is hard work. You need to drive traffic to your online store, respond to customers in a quick and timely manner, create new promotions on a continuous basis, and have secure and safe payment gateways along with the normal day to day...

Case Study: E-Commerce Site

After sales support with a twist… Download the e-mail handling case study Case study client is a large e-commerce website in Ireland. Arema Connect handles all their customer interactions by e-mail, and by phone occasionally, to ensure absolute customer satisfaction....