Tag Archives: Christmas customer support

Arema Connect Awards 2015

James Purcell/ December 21, 2015

Acknowledging a Wonderful Year Last weekend we at Arema Connect held our annual internal awards ceremony in the Sextant bar in Cork City. It was a festive night with great food and plenty of conversation. It has long been a tradition of ours to recognise staff members who have had an exceptional year and let them know that we acknowledge

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High Quality Customer Service for Business Booking Lines

James Purcell/ November 30, 2015

The Holidays are coming! Tis the season of booking lines and children around the world are lining up for Santa Grotto’s, Ice Skating Events and more. It’s when specialist Christmas companies run dedicated campaigns for these types of festivities and this leads to very busy phone lines. These phone lines are full to the brim with parents frantically looking to

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Busy Times, Customer Satisfaction and Overflow Customer Support Service

James Purcell/ November 16, 2015

Satisfy every Customer Any successful company has a core workforce of dedicated employees but during busy periods even the best cannot handle 100% of customer calls. This leads to a customers’ most hated experience, being stuck in a queue. According to Help Scout 67% of customers have hung up the phone out of frustration they could not talk to a

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How best to deal with the additional Business during and after Christmas?

Silvia Planella/ December 21, 2012

The Christmas season is a very busy time of year for most companies in Ireland. Ireland will remain the highest spenders in Europe in the run-up to Christmas despite cutting back for the third year in a row. An average household is set to spend just under €1,000, way ahead of the European average of €590. How does your business

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