Tag Archives: CCMA

Key Considerations and Trends for the Future of Call Centers

Evan Daly/ February 8, 2018

Introduction In the latest report by the CCMA and Deloitte future trends were highlighted. Areas which were focused on included talent development and progression within the Call Center, BPO industry Key Trends included; The Industry & Challenges Skilled Employees and Languages Back to Basics Work for Reward Changing Roles Seeds of Change and Harvesting Talent Costs and Benefits The Industry

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CCMA Annual Conference 2017

Silvia Planella/ May 29, 2017

Where is the Irish Contact Centre leading to? On the 25th of May, the Irish Customer Contact Management Association (CCMA) hosted its annual conference in Naas (Co. Kildare, Dublin). The event brought together the Irish contact centre community and provided an arena to discuss contact centre metrics, new and existing customer experience strategies and the latest sector opportunities. Speakers included

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CCMA Awards 2014: Highly Commended

Call Management/ November 17, 2014

The annual call centre awards took place last Saturday 15th November 2014 in Dublin. This event is held annually by the Contact Centre Management Association (ccma.ie). Their primary aim is to promote and give recognition to the contact centre management profession; to actively promote continuous professional development of contact centre professionals; to provide a forum for knowledge sharing and networking across

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Contact Centre Awards Ireland: Best Growing Contact Centre

Call Management/ September 29, 2014

September is coming to an end and with it comes with some exciting news. Call Management are delighted to announce that we have applied for the “Best Small or Growing Contact or Shared Services Centre” award. It is great to be a part of the CCMA (Contact Centre Management Association in Ireland) who are an industry leader when it comes to customer

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