Tag Archives: Case Study

Case Study – Customer Support for the Financial Sector

Silvia Planella/ March 28, 2018

Our financial client’s background The credit union provides members with the benefit of saving, insurance and allows them access to fair and reasonable rates on loans. They also offer a lower borrowing rate for traditional loans. This client has been serving its members in the financial sector for over 50 years. Their members enjoy the benefits of great competitive saving

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Case Study – Tourist Industry – Outsourcing BPO

Evan Daly/ February 20, 2018

Client Our client, the agency responsible for the promotion and development of tourism services for the Island of Ireland. The authority has two brands with various marketing activities at home and abroad. They have engaged Arema Connect in Outsourcing of their key activities. Their Primary brand – is to fulfil the actual core activities of the agency such as providing

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Case Study: Telephone Answering Service for Utility Sector

Silvia Planella/ January 24, 2018

Background: Client description Our client is a Supplier of Broadband and Network Consultancy Services to Business and Residential customers. They provide services nationwide and their core team is usually on the road installing broadband to clients. Objective of this Case Study: This case study provides evidence of our telephone answering service for the SME. Overview of the day to day

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Case Study: Telephone Answering Service for IT company

Silvia Planella/ January 18, 2018

Background: Client description Our client is a supply chain technology company. They work in the EMEA market and provide agile solutions to enable faster and more accurate process execution. They have over 30 offices and provide technical solutions for multiple industries including retail, pharmaceutical, healthcare, warehouse, distribution, automotive, postal & courier, fast moving goods, manufacturing, and transport & logistics. They

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Pat Keogh presentation in Retail In Ireland Live

Silvia Planella/ September 13, 2017

City West Hotel (Dublin) hosted the Retail In Ireland Live event on the 13th of September. This event, co-located with the 4th Annual Food and Drink Conference and Exhibition, brought together over 200 speakers and over 1,000 leading retailers from sectors such as grocery, department stores, electronics, DIY, wholesaling and more. It is the leading retail conference & exhibition in Ireland. Pat Keogh, Arema Connect’ Managing Director, took part in

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Case Study: Social Media Monitoring Customer Support

Silvia Planella/ July 3, 2017

First of all, thanks for each and every one of the e-mails congratulating us for our role in our client’s winning numerous awards at the Sockies17. Following the request of several business owners and in-house marketing departments, James has put pen to paper (ok, finger to keyboard) and has created this case study. We aim to illustrate what we do

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Online Retail: Telephone Answering service for a gift card company

Silvia Planella/ May 16, 2017

Case Study: 24 by 7 Telephone Answering Service for e-commerce Our client provides prepaid gift card products that can be used to purchase items like a debit card. The gift cards can be purchased by individual customers and by organizations using our client’s website and they can be used in a large network of high street and online retail shops. Description

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Summer Holiday Case Study: – We provided peace of mind to CEO’s in SME businesses with our Telephone Answering Service

Silvia Planella/ April 28, 2017

The summer months can be a challenge for businesses as staff take their summer holidays. Arema Connect has a range of contact centre services that may offer the solution for your summer holiday needs. Several years ago, a leading retail and food service wholesaler outsourced their Telephone Answering requirements during their employee’s summer leave. We initially took messages for them

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How a Product Recall works?

Silvia Planella/ July 27, 2015

Product Recall is: The process of retrieving defective goods from consumers and providing those consumers with compensation. Recalls often occur as a result of safety concerns over a manufacturing defect in a product that may harm its user Arema Connect are providing Product Recall support services to the FMCG Industry since 2013. This blog demonstrates the process followed by Arema

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