Tag Archives: call duration

Is The Traditional Telephone Support Service Still Number One?

Silvia Planella/ November 21, 2013

Some contact centre gurus appointed years ago that the traditional telephone as customer contact point will disappear. Currently, we are seeing a completely different situation. Calls volumes are increasing at the same time so is the call duration. An analysis of the typology of calls received by our Contact Centre in 2013 had revealed that the call duration has increased

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