Tag Archives: call centre

E-Commerce in 2016 and the Importance of Customer Satisfaction

James Purcell/ November 29, 2016

Millennials, Omni-Channel and Good Old Fashioned Customer Service E-Commerce is constantly evolving and branching off into new customer applications. These include new payment methods, buying processes and improved channels for connecting. Millennials are a major target audience for e-commerce businesses in 2016 and companies are developing a lot of new and interesting services for this group. This year may see

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What Makes a Great Customer Service Agent?

James Purcell/ July 4, 2016

The Key Skills Every Call Centre Agent Should Possess Every time a customer service representative answers a call he or she is representing one of our client companies and the caller expects first-rate customer support. Each customer service representative should have certain qualities which ensure that each client is represented in a professional and friendly manner. Each representative must be

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A Pharmacovigilance Call Centre

James Purcell/ May 16, 2016

Pharmaceutical Customer Service Pharma companies use third party contact centres because they can offer telephone answering services that are available 24/7 365 days a year, this also goes for email support. This is vitally important in an industry where incidents can happen at any time. It is a matter of convenience and maximising efficiency. Arema Connect has recently received our refresher training for our

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2 New Clients for Arema Connect

James Purcell/ April 25, 2016

Healthcare and Technology Arema Connect is once again delighted to announce the acquisition of two new clients. It is a testament to our blended customer service representatives and our bespoke services that we work with companies in several different sectors. Before any campaign begins comprehensive training is carried out and the policies of the new company are taken on board.

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New Contract: A School Of Business

James Purcell/ March 29, 2016

Outbound Marketing Campaign Arema Connect is delighted to announce that we have acquired a new contract in March. Our new partner is one of the world’s premier business and management institutions. They offer MBA programs, online business courses and more to business professionals globally. Overview This new client required a reputable BPO company to carry out an outbound marketing campaign that followed up on

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Customer Support Tailored for E-Commerce

James Purcell/ March 7, 2016

Customer Service over the Phone, through Live chat, by E-mail and on Social media The e-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in sales. Here in Ireland, things are also looking up, an article published by the independent states that Ireland ranks

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New Contract: A New Safety Device For Parents and Carers

James Purcell/ February 15, 2016

Customer Support for the Retail Sector Our new client is an Irish company that sells an intriguing safety device for parents and the elderly. It is a watch at first glimpse but it is also a phone and SOS GPS Location Device. It can hold two-way voice calls, it is water resistant and the battery usage is low. The device works by pairing to

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The 3 Stages of Pharmacovigilance in a Call Centre

James Purcell/ February 8, 2016

Pharmacovigilance Reporting in a Call Centre The pharmaceutical sector is growing rapidly and the number of drugs being introduced to the market is increasing continuously. This, in turn, has increased the number of adverse drug events that need to be reported. The global pharmacovigilance market is estimated to reach a market value of $5,008.2 million in 2019 and the impact of

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5 Ways to Handle Angry Customers

James Purcell/ December 29, 2015

Call Centre Techniques to Resolve Difficult Situations Arema Connect takes calls for a number of different companies, from Property Management businesses to Christmas tree companies. Over the holiday season, stress levels can reach boiling point and call centre agents have to be prepared for this. More often than not customers simply have to be reassured that their problem is being

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