Tag Archives: call centre emplyees

Attrition rates in a Call Centre: Improve Care

Silvia Planella/ September 18, 2014

A high turn-over of staff is a common in the world of call centres but it doesn’t have to be. A high attrition rate is detrimental to a call centre because of the cost of recruiting and also the cost of training new recruits. Great customer service requires a certain level of experience that is missing in a call centre

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