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10 Tips for Building a Top-Notch Call Centre Team

10 Tips for Building a Top-Notch Call Centre Team

Team Building Putting together a group of individuals and moulding an effective team can be a tough task. Arema Key Account Managers have several years of experience, they have the ability to recognise and manage various personality types and more importantly...

10 Skills Every Customer Service Agent Needs (Part 2)

To recap from part one, a call centre customer service agent must have good product knowledge, patience, active listening skills, positive language and calmness. If you read the previous instalment you will understand that communication is not simply all talk, for a...

5 Skills Every Customer Service Agent Needs

A Customer service representative is required to have a certain skillset that meets both the clients and the call centres standards. Being a “people person” is a common phrase that people assume relates to a call centre agent, but it is a very vague term that can be...