Tag Archives: call centre accreditation

ISO 9001:2008 Video

Silvia Planella/ June 26, 2017

Arema Connect ISO 9001:2008 Video Transcript: Arema Connect has been ISO 9001:2008 accredited since 2010. ISO 9001 contains eight keys principles: Customer focus and customer satisfaction, Leadership, Involvement of people, Process approach, System approach to management, Continual improvement, Factual approach to decision making, and Mutually beneficial supplier relationship. Arema Connect applies these 8 principles through the organization, contact centre services

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Arema Connect Awards 2015

James Purcell/ December 21, 2015

Acknowledging a Wonderful Year Last weekend we at Arema Connect held our annual internal awards ceremony in the Sextant bar in Cork City. It was a festive night with great food and plenty of conversation. It has long been a tradition of ours to recognise staff members who have had an exceptional year and let them know that we acknowledge

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Excellence Through People Accreditation

Silvia Planella/ May 3, 2013

Key Answering System Ltd (t/a Arema Connect / Call Management) have been awarded the Excellence Through People Certification 1000:2012 from the NSAI Arema Connect were thrilled to be awarded the “Excellence Through People” Accreditation (ETP).   The Excellence Through People Accreditation is Ireland’s National Standard for Human Resource Development. It provides a structured framework for employers wishing to improve the

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