Tag Archives: awards

ISO 9001:2008 Video

Silvia Planella/ June 26, 2017

Arema Connect ISO 9001:2008 Video Transcript: Arema Connect has been ISO 9001:2008 accredited since 2010. ISO 9001 contains eight keys principles: Customer focus and customer satisfaction, Leadership, Involvement of people, Process approach, System approach to management, Continual improvement, Factual approach to decision making, and Mutually beneficial supplier relationship. Arema Connect applies these 8 principles through the organization, contact centre services

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Sockie Social Media Awards 2017

Silvia Planella/ May 30, 2017

Last Thursday (May 25th) Arema Connect was chosen by our client, one of Irelands largest retail franchises, to represent our contact centre at the Sockie awards. We monitor this client’s social media 7 days a week as part of our Omni-channel customer service and it was a great honour to be invited to the event, which took place in the

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Arema Connect, certified to ISO 9001:2008 for 2017

Silvia Planella/ April 21, 2017

Arema Connect has once again been awarded the ISO 9001:2008 Certification for 2017. Arema Connect’s operational focus has always been on delivering high-quality services. In 2010, we were first awarded the ISO 9001:2008 accreditation. Our organisation has always focused on quality as a key driver in retaining and attracting new clients. This international award was the next logical step for

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Arema Connect Staff Awards 2016 and Quiz Night

Silvia Planella/ April 7, 2017

Last Friday the office was ablaze with good cheer and the Friday feeling was evident more so than a typical Happy Friday! On Friday the 31st March 2017 at 8 p.m. Arema Connect had its annual staff awards and quiz night party in Larry Tompkins Pub in Cork City. The Arema Connect Staff Awards 2016 The Arema Connect Staff Awards

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Call Center Festivities: Merry Christmas from Arema Connect

Silvia Planella/ December 15, 2014

We are having our annual Christmas party on the 19th of December. It is a time for reflection and appreciation of a great team of people. Organising informal social occasions outside the workplace improves team building and boosts rapport. One rule perhaps… no conversations about work for the night! It never works out that way but it gets good conversations

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CCMA Awards 2014: Highly Commended

Call Management/ November 17, 2014

The annual call centre awards took place last Saturday 15th November 2014 in Dublin. This event is held annually by the Contact Centre Management Association (ccma.ie). Their primary aim is to promote and give recognition to the contact centre management profession; to actively promote continuous professional development of contact centre professionals; to provide a forum for knowledge sharing and networking across

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Internal Awards 2013

Silvia Planella/ December 21, 2013

Call Management & Arema Connect Awards….The Winner is…. We held our annual awards last Friday night and a great night was had by all. We had a great turnout at our staff party and the winners of the internal awards were also announced.

Call Management Internal Awards 2013

Call Management/ December 2, 2013

Call Management has had a fantastic year and would like to reward our staff for all of their efforts during 2013. So we will be hosting our annual award ceremony on the 13th of December. We want to award those agents that go the ‘extra distance’ to both help their colleagues and the callers. Call Management will be having their Christmas staff night out on

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