Tag Archives: agents

Arema Connect Staff Awards 2016 and Quiz Night

Silvia Planella/ April 7, 2017

Last Friday the office was ablaze with good cheer and the Friday feeling was evident more so than a typical Happy Friday! On Friday the 31st March 2017 at 8 p.m. Arema Connect had its annual staff awards and quiz night party in Larry Tompkins Pub in Cork City. The Arema Connect Staff Awards 2016 The Arema Connect Staff Awards

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Types of customer care

Silvia Planella/ July 24, 2013

Every customer is unique for your company; however, from a customer care point of view they can be grouped according to their types of enquiries. The main types of enquiries are: • Technical Support: A client who is looking for technical support wants to resolve their issue on a first call resolution basis. In order to increase the rate of

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